Shipping & Returns

Shipping

New Zealand Orders

We ship all orders within 1–3 business days of receiving payment.

Standard Shipping: $X flat rate
Rural Delivery: Additional $X
Free Shipping: On orders over $X (if applicable)

Once your order has been dispatched, you’ll receive a confirmation email with tracking details. Delivery usually takes 1–3 business days, depending on your location.

International Orders

International shipping rates are calculated at checkout. Delivery times vary depending on destination and customs processing.

Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.

Returns & Exchanges

We want you to love your Ngati Porou Wear purchase. If something isn’t right, we’re happy to help.

Change of Mind

We accept returns or exchanges for change of mind within 14 days of receiving your order, provided that:

Items are unworn, unwashed, and in original condition
All original tags are still attached
Proof of purchase is provided

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty or Incorrect Items

If your item is faulty, damaged, or not what you ordered, please contact us as soon as possible at kiaora@natigrowth.co.nz with your order number and photos if applicable.

In line with the Consumer Guarantees Act 1993, you are entitled to a repair, replacement, or refund for faulty products. We will cover return shipping costs for faulty or incorrect items.

Non-Returnable Items

For hygiene reasons, we do not accept returns on:

Sale items (unless faulty)
Items marked as final sale

How to Return an Item

Email us at kiaora@natigrowth.co.nz with your order number and reason for return
We’ll provide return instructions
Once received and inspected, we’ll process your refund or exchange within 5–7 business days

Refunds will be issued to the original payment method.

Contact Us

If you have any questions about shipping or returns, please email us at kiaora@natigrowth.co.nz